Privacy Policy

Last Updated: April 1, 2026

At SkyExchange (operated by Sky Entertainment N.V.), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, and related services (collectively, the "Platform"). By accessing or using SkyExchange, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Identification Information: Full name, date of birth, email address, mobile number, residential address, and government-issued ID (for KYC verification).
• Account Credentials: Username, password, and security questions or answers.
• Financial Information: Bank account details, UPI IDs, payment wallet information, transaction history, deposit and withdrawal records.
• Technical Data: IP address, device type, browser type, operating system, geolocation, and browsing behaviour on our Platform.
• Usage Data: Betting history, game play logs, session duration, and interaction with promotions.

2. How We Use Your Information

SkyExchange uses your information for the following legitimate purposes:

• To create and manage your betting account (SkyExchange ID).
• To process deposits, withdrawals, and verify financial transactions.
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• To provide customer support and respond to your inquiries.
• To send important account notifications, bonus offers, and promotional materials (you may opt out).
• To detect and prevent fraudulent activities, underage gambling, and unauthorised access.
• To improve our Platform, personalise user experience, and analyse usage trends.
• To enforce our Terms and Conditions and protect the legal rights of SkyExchange.

3. Legal Basis for Processing (GDPR Compliance)

For users within the European Economic Area (EEA), we process your personal data based on:

• Contractual necessity: To provide betting and gaming services you requested.
• Legal obligations: To comply with anti-money laundering and gambling regulations.
• Legitimate interests: To prevent fraud, improve security, and enhance our services.
• Consent: For marketing communications (you can withdraw anytime).

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: With payment gateways, KYC verification agencies, IT hosting providers, and customer support tools - under strict confidentiality agreements.
• Regulatory Authorities: When required by law, court order, or government request (e.g., to prevent money laundering or fraud).
• Corporate Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred with notice.
• Protection of Rights: To enforce our terms, protect user safety, or investigate violations.

5. Data Security

SkyExchange employs industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmissions.
• Two-Factor Authentication (2FA) available for account login.
• Regular security audits and vulnerability scans.
• Restricted access to personal data - only authorised employees.
• Secure storage of financial information with PCI DSS compliant partners.

While we strive to protect your data, no method of transmission over the internet is 100 percent secure. You are responsible for keeping your password confidential.

6. Cookies and Tracking Technologies

SkyExchange uses cookies and similar technologies to enhance user experience, analyse site traffic, and personalise content. Types of cookies we use:

• Essential Cookies: Required for login, deposits, and account functionality.
• Performance Cookies: To track page load times and errors.
• Functional Cookies: Remember your language and region preferences.
• Marketing Cookies: To display relevant bonus offers (you can disable).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

7. Data Retention

We retain your personal information for as long as your account is active or as necessary to comply with legal obligations (e.g., AML record-keeping for 7 years). After account closure, we will anonymise or delete your data unless retention is required by law.

8. Your Rights (For Indian and International Users)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request deletion of your data (subject to legal retention).
• Restriction: Limit how we use your data.
• Portability: Receive your data in a machine-readable format.
• Objection: Opt out of marketing communications.

To exercise any of these rights, contact our Data Protection Officer at dpo@skyexchangebiz.com. We will respond within 30 days.

9. Third-Party Links

Our Platform may contain links to external websites (e.g., payment partners, social media). We are not responsible for the privacy practices of those third parties. Please review their policies before providing any personal information.

10. Children's Privacy

SkyExchange is strictly for individuals aged 18 years or older. We do not knowingly collect information from minors. If we discover that a user under 18 has registered, we will immediately delete their account and data. Please report any underage accounts to our support team.

11. International Data Transfers

SkyExchange operates from Curaçao and may store or process your data in jurisdictions outside your country of residence. We ensure that such transfers comply with applicable data protection laws through standard contractual clauses or adequacy decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated "Last Updated" date. Continued use of SkyExchange after changes constitutes acceptance of the modified policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: dpo@skyexchangebiz.com (Data Protection Officer)
• Email (General Support): support@skyexchangebiz.com
• WhatsApp: +91-9999999999

Sky Entertainment N.V.
Registered Address: Fransche Bloemweg 4, Willemstad, Curaçao
Company Number: 158734